Because there is no such thing as ‘no hope’

We work closely with:

Community Debt Advice

eSOS (East Surrey Outreach Service)

Easter Project

East Surrey Police


The National Probation Service

Rape Crisis Surrey & Sussex (RCSS)

Reigate & Banstead Borough Council

Tandridge District Council

Our Supporting Partners:

Over 30 local churches and faith groups

Including Christ Central and their West Central coffee shop

Staff & Management of The Belfry, Redhill

Marks & Spencer, Redhill


Round Table

The Seroptomists

Sainsbury’s, Redhill

Waitrose, Horley

Register as a Volunteer

Register as a Volunteer

13th Dec 2017 - 7th March 2018

Brief Job Descriptions

Information for Volunteers

Renewed Hope Trust

Winter Night Shelter - Brief Job Descriptions

Venue Coordinator is appointed by the Church/ Organisation

The Venue Coordinator along with the Project Manager is responsible for guests and volunteers on the night the shelter uses their building. All Venue Coordinators will receive extra training and support one another.

The Venue Coordinator is responsible for:

Evening Shift Supervisor

6.45pm – 10.30pm

The Shift Supervisor/Supervisors – this can be a shared role is/are in charge of the evening, night or morning shift at the night shelter venue.

Responsible for:

Evening Volunteers

6.45pm – 10.30pm

Evening Shift has four Evening Volunteers supporting the Evening Supervisor. TWO volunteers to be together whenever with guests including in the smoking area. They remain with guests throughout the evening and join the evening meal. They should have good interpersonal skills so as to help create a relaxed and friendly atmosphere, taking part in card/board games.

Responsible for:

Evening Meal Supervisor

6.45pm – 10.00pm

The Evening Meal Supervisor is responsible for ensuring that two courses of food are provided for up to 20 people, either by organising people to bring prepared food (often donated by the church or venue member) and thoroughly heating it, or if holding a Food Hygiene Qualification, cooking the meal from scratch. With the help of the Evening Meal Assistants they ensure that the kitchen and its equipment is cleaned and returned to its original state.

Check food thermometer is returned to the Venue Box.

Evening Meal Assistants and

6.45pm – 10.00pm

Help the Evening Meal Supervisor to prepare and serve the meal, collect dishes and wash up after the meal. ALL the Evening Meal helpers eat with the other volunteers and guests and chat with the guests and volunteers until 10 o’clock.

Standby – Evening

Volunteer who is prepared to be called at short notice to cover for any duty that has suddenly become ‘volunteer required’ on the Evening shift.

Night Shift Team  3-4 Volunteers comprising:

Night Shift Supervisor

10.00pm – 6.00am

Arriving 10.00.  This can be a shared role, you are in charge of the volunteers and guests overnight. They may take turns to sleep or remain awake as arranged with the rest of their team.

Night Shift Assistant(s)

10.15pm – 6.00am

Prepared to remain awake at least part of the overnight shift 10.15 – 06.00.

The Sleeper

10.15pm – 6.00am

Expects to arrive and go to sleep but be prepared to be awakened in the unlikely event of an extra pair of hands being required.  

Standby – Night

Volunteer who is prepared to be called at short notice to cover for any duty that has suddenly become ‘volunteer required’ on the Night shift.

Morning Shift Team  2-4 Volunteers comprising:

Morning Supervisor

6.00am – 7.45am

Is in charge of the team who make breakfast and return the venue back to its pre-Shelter state.

Frequently some of the Night Shift are prepared to stay through the Breakfast Shift.  It is possible for anyone from the Night Shift to sign up for this role.  

The Morning Shift Supervisor will sensitively awaken the guests in time for them to be ready to leave/be collected at the pre-arranged time – times vary according to venue.

Morning Assistants

6.00am – 7.45am

The food for Breakfasts will be at the venue. The Team ask, prepare and serve breakfast to the guests and themselves.

Responsible for:

Standby – Morning

Volunteer who is prepared to be called at short notice to cover for any duty that has suddenly become ‘volunteer required’ on the Morning shift.


Drivers coordinate with Venue Coordinators to arrange collection and delivering guests sleeping bags etc. and Shelter Box from the venue in morning and delivering to next venue in the evening (18.30 – 19.15 approx.)