Because there is no such thing as ‘no hope’
We work closely with:
Community Debt Advice
eSOS (East Surrey Outreach Service)
East Surrey Police
The National Probation Service
Rape Crisis Surrey & Sussex (RCSS)
Reigate & Banstead Borough Council
Tandridge District Council
Our Supporting Partners:
Over 30 local churches and faith groups
Including Christ Central and their West Central coffee shop
Staff & Management of The Belfry, Redhill
Marks & Spencer, Redhill
Frequently Asked Questions (FAQs)
Q. Do I need experience of working with homeless people?
A. No. It is helpful, but most of our volunteers have not worked with homeless people. Experience in a role that involves contact with the public is an asset. Volunteers need to attend our training sessions, which covers all you need to know to volunteer helpfully and safely.
Q. Is there a minimum number of shifts I need to do?
A. No. Volunteers sign themselves up for as many or as few shifts as they wish. Some people do just one shift, some do many shifts over the course of the Shelter.
Q. Is there an age limit for volunteers?
A. No. Any adult (18+) can volunteer.
Q. Do I need a DBS check?
A. No. You do not need to have had a DBS check. The previous and current governments have decided that the homeless and rough sleepers are not classed as vulnerable.
If you have a current CRB or DBS please feel free to bring it along to a training session.
Q. Do I have to volunteer at my church?
A. No. Volunteers can sign themselves onto any shift in any venue, whether or not they are a member of that church or have no church connections.
A. No. The Shelter is primarily based in church halls but, as with our guests, we welcome people of any faith or none. The only requirement is that you respect people’s faiths and the values of the project.
Q. What happens after I apply?
A. We will contact you as soon as possible and you will be given access to “Dutyman”
It is through Dutyman that we communicate with ALL our volunteers. Dutyman also enables you to look at the venues and volunteering opportunities as soon as they are posted.
Q. What happens if I have offered to help and then can’t do that shift?
A. You can take yourself off the roster as easily as putting yourself on. We do ask that if a volunteer needs to cancel on the day, that they also call Alice on
07943 685660 to advise her.
Q. Can I bring my dog with me?
A. No. Our venues are not suitable for dogs so neither guests or volunteers are allowed bring their dogs with them.
Q. Can I catch any diseases if I work at the shelter?
A. You might catch a cold or flu, in the same way as you might catch them on public transport by being in proximity to other people.
Q. I have a disability. Can I volunteer at the Shelter?
A. Yes. If you are a wheelchair user, please note that some, but not all, of our venues are easily accessible.