Because there is no such thing as ‘no hope’

We work closely with:

Community Debt Advice

eSOS (East Surrey Outreach Service)

Easter Project

East Surrey Police


The National Probation Service

Rape Crisis Surrey & Sussex (RCSS)

Reigate & Banstead Borough Council

Tandridge District Council

Our Supporting Partners:

Over 30 local churches and faith groups

Including Christ Central and their West Central coffee shop

Staff & Management of The Belfry, Redhill

Marks & Spencer, Redhill


Round Table

The Seroptomists

Sainsbury’s, Redhill

Waitrose, Horley

Register as a Volunteer

Register as a Volunteer

13th Dec 2017 - 7th March 2018

Brief Job Descriptions

Information for Volunteers

Renewed Hope Trust

Frequently Asked Questions (FAQs)

Q. Do I need experience of working with homeless people?

A.  No.  It is helpful, but most of our volunteers have not worked with homeless people.  Experience in a role that involves contact with the public is an asset. Volunteers need to attend our training sessions, which covers all you need to know to volunteer helpfully and safely.

Q.  Is there a minimum number of shifts I need to do?

A.  No.  Volunteers sign themselves up for as many or as few shifts as they wish.  Some people do just one shift, some do many shifts over the course of the Shelter.

Q.  Is there an age limit for volunteers?

A.  No.  Any adult (18+) can volunteer.

Q.  Do I need a DBS check?

A.  No. You do not need to have had a DBS check. The previous and current governments have decided that the homeless and rough sleepers are not classed as vulnerable.  

If you have a current CRB or DBS please feel free to bring it along to a training session.  

Q.  Do I have to volunteer at my church?

A.  No. Volunteers can sign themselves onto any shift in any venue, whether or not they are a member of that church or have no church connections.  

Q.  Do I have to be a member of a church to      volunteer?

A.  No. The Shelter is primarily based in church halls but, as with our guests, we welcome people of any faith or none. The only requirement is that you respect people’s faiths and the values of the project.

Q. What happens after I apply?

A. We will contact you as soon as possible and you will be   given access to “Dutyman” our on-line rostering system.

    It is through Dutyman that we communicate with ALL  our volunteers. Dutyman also enables you to look at  the  venues and volunteering opportunities as soon as  they  are posted.  

Q. What happens if I have offered to help and then can’t do that shift?

A. You can take yourself off the roster as easily as putting  yourself on. We do ask that if a volunteer needs to  cancel on the day, that they also call Alice on

    07943  685660 to advise her.

Q. Can I bring my dog with me?

A.  No. Our venues are not suitable for dogs so neither guests or volunteers are allowed bring their dogs with them.

Q.  Can I catch any diseases if I work at the shelter?

A.  You might catch a cold or flu, in the same way as you might catch them on public transport by being in proximity to other people.

Q.  I have a disability. Can I volunteer at the Shelter?

A.   Yes. If you are a wheelchair user, please note that some, but not all, of our venues are easily accessible.